1. Why is Confirmation Necessary?

A: To uphold robust asset security, BIT enforces a stringent procedure involving confirmation for withdrawal requests. This ensures a high level of asset protection. BIT conducts thorough verifications for platform withdrawals. We reach out to users via email, phone calls, or their preferred contact method to confirm withdrawal requests. Users can respond to these communications with the correct verification to confirm the withdrawal. If there's no response to the withdrawal confirmation, your withdrawal request will remain pending.

2.Can I Confirm Withdrawals Using Email or Phone Call?

A: Yes, you can confirm withdrawals by replying to our email or phone call with the correct verification information provided during the confirmation process. Withdrawal confirmation is a mandatory security measure implemented by BIT to ensure the safety and security of users' assets.

3. What Is the Criteria for Withdrawals Requiring Confirmation?

A: Withdrawal confirmation is typically required for withdrawals above a certain threshold or for transactions that exhibit unusual activity patterns. This criterion ensures an added layer of security for withdrawals or transactions that may raise flags due to their nature or size. The specific threshold or criteria triggering confirmation may vary based on security protocols and risk assessment measures.

4. How Long Do I Have to Confirm a Withdrawal Request?

A: You are encouraged to confirm your withdrawal request promptly upon receiving the verification communication. However, there's a reasonable window provided to ensure you have adequate time to respond and confirm.

5. What Verification Information Is Needed for Withdrawal Confirmation?

A: During the withdrawal confirmation process, we may request specific information related to your account or transaction.