Dear Bit.com Users,
Effective immediately, due to business structural adjustments, Bit.com will orderly scale back its existing operations. In accordance with the previously released business adjustment description, Bit.com will simultaneously launch the "User Asset Migration Plan."
During this process, Bit.com commits to completing all transparent and traceable user asset migration work within a clear time window.
Detailed business adjustments and asset handling arrangements are as follows:
I. Commitments to Asset Security and Service Levels
1. Asset Withdrawals and Migration
Equal Treatment: Asset withdrawals and migrations will be treated equally regardless of business adjustments or account types.
Processing Efficiency: Normal withdrawal applications are expected to be processed within 0.5 to 24 hours.
Overtime Guarantee: If funds do not arrive after more than 1 business day, users may apply for priority verification through customer service channels.
Note: For withdrawal arrangements of delisted currencies, please stay tuned for subsequent announcements.
2. Platform Availability and Customer Service Response
Continuous Availability: Asset inquiry and withdrawal functions will remain open 7×24 hours during the migration window.
Rapid Response: The first response time for online tickets will be ≤ 1 hour; clear feedback for asset-related anomalies will be provided within 2 hours.
Specialized Support: Users with large asset holdings may apply for 1-on-1 specialized support.
3. Asset Handling After the Window Period
Normal Period (From now until January 31, 2026): Users can perform normal withdrawals on the Bit.com main site.
Backup Period (Starting February 1, 2026): Unwithdrawn assets will enter the Backup Site System. The backup site is used solely for registration and asset extraction; your assets will not be cleared, confiscated, or disposed of.
Final Deadline (March 31, 2026): Users can still apply for extraction. If assets are not withdrawn within the window period, please contact customer service via the Backup Site System to proceed.
II. Detailed Asset Handling Rules for Various Accounts
To simplify your operations, we have formulated clear guideline processes for different business lines.
Special Note: To protect user rights and service continuity, Matrixport, as a long-term strategic partner, will provide a convenient account migration channel for Spot and Futures users. Asset migration is entirely determined by the user, and related services after migration will be provided independently by Matrixport.
1. Suspension of New User Registration
Effective immediately, Bit.com will suspend the new user registration function.
Existing Users Unaffected: Current users can log in, view assets, and participate in the migration process as usual.
Note: This move does not involve any reduction of existing user rights.
2. Spot User Asset Migration
Effective immediately, all spot assets will remain in a queryable state. Spot trading functions will cease on January 31, 2026.
[Applicable To] All users holding spot assets.
[Migration Arrangements]
Self-Withdrawal: Before January 31, you can directly withdraw the original currency, or sell it for USDT and then withdraw/migrate to Matrixport to enjoy New Platform User Benefits.
Uniform Settlement: After January 31 (after trading stops), remaining small amounts of non-USDT assets will be automatically converted to USDT at the day's closing price (except for Observation Zone tokens; such assets will not be automatically converted, please ensure they are withdrawn in advance). Users can contact customer service via the Backup Site System after February 1 to extract funds.
3. Futures User Asset Migration
[Applicable To] All users holding Futures account balances, positions, or unsettled PnL on Bit.com.
[Migration Arrangements]
Starting today: New position opening is suspended; only closing positions is allowed.
Trading Closure: For users with open positions, we will notify you via email of the specific closing times for each trading pair. Please be sure to check your email.
Fund Handling: After settlement/closing is complete, you may choose to:
Withdraw to an external wallet;
Or migrate funds to Matrixport to reopen positions.
4. Cloud Mining Users
All Cloud Mining orders will be uniformly terminated on January 25, 2026, and cloud mining services will no longer be provided after that time. Earned mining rewards will be settled up to that point.
[Applicable To] Cloud mining orders that remain "Running" as of January 25, 2026.
[Refund Rules]
Unfulfilled service days after the termination time will be refunded according to the mining price of the order.
Refund Amount = Mining Price × Unfulfilled Days
Note: Unfulfilled days are calculated from 00:00 on January 25, 2026, until the original expiration date (inclusive).
[Refund Timing]
Refunds will be processed and returned to your Bit account within 5 business days after the early termination of the order.
Note: Refunds not withdrawn in time will be automatically processed through the Backup Site System. Specific refund details can be viewed under [Cloud Mining - My Orders].
5. GoRich Users
GoRich users must complete asset extraction operations themselves before January 30, 2026.
[Applicable To] GoRich assets are handled based on the user's current holdings. Users are requested to cancel pending orders before January 30; if no action is taken by the deadline, the platform will automatically cancel them.
[Asset Arrangements]
Mainstream Assets (USDT/ETH, etc.): Please withdraw directly within the App.
Other Assets (Meme Tokens): Please ensure you convert these to USDT or other mainstream assets before January 30 to avoid inability to trade.
6. Wealth Management (Earn) Users
For assets within the investment term, earnings will be automatically calculated up to January 30, 2026. Once settlement is complete, users must withdraw them manually.
[Applicable To] All users holding wealth management products; earnings are based on the user's current holdings.
[Extraction Arrangement] For currencies supported for direct extraction (such as USDT): Users can apply for extraction directly within the App.
III. Migration Timeline
Please be sure to pay attention to email instructions and arrange your funds according to the following key dates:
Asset Category | Deadline | Description |
New Registrations | Effective Immediately | Suspension of new user registration |
Spot | January 31 | All trading stops; system automatic settlement/liquidation. Please watch for delisting announcements. |
Futures | January 31 | All trading stops; positions must be closed manually. Please follow the schedule in your email. |
Cloud Mining | January 25 | Service stops and earnings calculation ends; refund settlement begins. |
Wealth Management | January 30 | Service stops and earnings calculation ends; refund settlement begins. |
GoRich | January 30 | Note: Some Meme tokens must be converted before January 30. |
Main Site Shutdown | January 31 | Withdrawal before this date is strongly recommended. |
Final Service Cut-off | March 31 | Assets not withdrawn after this will be transferred to the Backup Site System for withdrawal. |
IV. Official Anti-Fraud Reminder
During the transition period, please remain vigilant against scams posing as customer service.
Remember: Bit.com will never ask for your password, SMS verification code, mnemonic phrase, or private key via private message, nor will we ask you to transfer funds to a so-called "secure account."
Official Channel: All information is subject to official website announcements and official App notifications.
We understand the inconvenience this adjustment may cause, but it is an inevitable choice for Bit.com to adapt to market changes and remain responsible to our users. We will ensure the delivery of service to every single user.
Thank you again for your companionship over the years. We wish your assets prosperity and safety in the future of the crypto world.
The Bit.com Team
[December 27, 2025]